Refunds
You can ask for a refund within 30 days of buying. Open the order's receipt in Settings › Purchases and choose Request a refund.
3 min read, updated Oct 28, 2026
What a refund does
- Access from that order ends. You can no longer download or update what it bought.
- Files you already downloaded are not recalled from your devices. Removing them is a separate step, and the app shows whether removal is pending, failed or done.
- Only that order is refunded. If another purchase also includes the item, you keep it.
| Order or-8419 | |
|---|---|
| Bought | Oct 25, 2026, 2:14 PM |
| Refundable until | Nov 24, 2026 |
Where the money goes
Refunds go back to how you paid: card or balance. The order shows Refund pending until the refund is complete. Card refunds can take 5 to 10 business days to show on your statement.
If a card refund can't be completed, the money goes to your balance and we tell you.
From the terminal
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