Disputes and chargebacks
Contact support first. Within 30 days a refund is usually faster than a bank dispute. If you don't recognize a charge, tell us and we'll look into it.
2 min read, updated Oct 28, 2026
If you open a dispute with your bank
- Thumper handles it with our payment partner. The seller doesn't answer it.
- While the dispute is open, access from that order is paused. Files already on your devices are not recalled.
- The order shows Dispute open, then the result when it closes.
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