Refunds and clawbacks
Thumper runs a uniform refund policy across the marketplace. When a buyer is refunded, the amount is recouped from your balance under the clawback consent you accepted at onboarding. This is a structural part of selling here.
The refund policy
Buyers may request a refund under a single, uniform policy rather than per-seller terms. A consistent policy keeps the marketplace trustworthy for buyers, which keeps demand — and the payment relationship that makes payouts possible — healthy.
How clawbacks work
When a refund is issued, the refunded amount (your share of it) is deducted from your balance. If the original earning is still in the maturation hold, the deduction simply cancels it before it ever matures. If it already matured, the deduction comes from your available balance.
Faulty or removed products
Certain refunds — for example a product later found faulty or removed for policy reasons — may be issued outside the normal window. These follow the same recoupment mechanics.
Negative balances
If refunds exceed your current balance, your balance goes negative — shown as “Owed back” on your dashboard. A negative balance is not a separate invoice; it is recovered automatically from your next sales before you accrue new withdrawable earnings.
Key Takeaways
- One uniform refund policy applies to the whole marketplace.
- Refunds are clawed back from your balance via your clawback consent.
- A negative balance nets against future sales; it is not a separate bill.