Refunds and clawbacks
One refund policy covers the whole marketplace: buyers can ask for a refund within 30 days of buying. When a buyer is refunded, your share of that sale comes out of your earnings, under the consent you accepted in the seller agreement.
The refund policy
Buyers ask for refunds under the marketplace refund policy, not per-seller terms. A refund ends the buyer's access from that order. Thumper decides refunds and answers bank disputes; you don't need to respond to either.
How a refund comes out of your earnings
Each sale is held for 30 days, the length of the refund window. A refund during the hold cancels that sale's earning before it is ever paid out. If a sale was already paid out, for example after a successful bank dispute, your share is taken from your next earnings.
Faulty or withdrawn releases
A release later found faulty or withdrawn after a safety review may be refunded outside the normal 30 days. The same rules apply to your earnings.
Amounts owed back
If refunds are more than your current earnings, your dashboard shows an amount owed back. It is not a separate bill; it comes out of your next sales before anything new is ready to pay out.
Key Takeaways
- Buyers can ask for a refund within 30 days; one policy for the whole marketplace.
- A refund during the 30-day hold cancels that sale's earning.
- An amount owed back comes out of future sales; it is not a separate bill.